Do you require a deposit in order to make a reservation/booking?
Yes, we would require a $100.00 deposit. We will provide you with the service fee cost and the ice cream minimum purchase requirement upon receiving your contact form submission, which we would e-mail you an electronic invoice and you are able to pay online using any major credit card. The deposit will be used towards a credit for your grand total at the end of your event. Due to the ice cream truck business being seasonal and in high demand, we use this method to eliminate any frauds or hoaxes. The deposit is non-refundable if an event is cancelled due to no fault of Chicago Ice Cream Truck, please make sure you are committed to booking.
I received the quote and I accept the terms, how do I move forward and reserve the ice cream truck?
In order to book the ice cream truck, we need the company name (if applicable), contact person’s name, their direct phone number (cell phone) to have on file for the day of the event, the address of the event, and to confirm the date & time please.
After receiving the above information, we require the service fee amount as a deposit to secure the reservation and will send you an electronic invoice via email and you can pay it online using any major credit. Once we receive the deposit, we would then confirm your reservation
When is the payment due?
Payment is due at the very end of the event, unless other arrangements have been made and approved.
Am I able to rent/lease the ice cream truck to drive on my own?
Unfortunately, we do not rent out our ice cream trucks as it is a big responsibility.
Do you accept credit cards?
Yes, we accept all major credit cards.
Can we put our signs on the truck?
No doubt about that! You are able to apply your promotional/marketing material on the truck.
Are the ice cream/Popsicle items kosher?
Yes, most items are certified kosher.
How many people can your ice cream truck serve?
Each of our ice cream trucks can easily serve a crowd of up to 2500 people.
How many people can you serve in one hour?
We are very experienced and can comfortably serve up to 200 people in one hour, as long as everyone chooses what they want in a reasonable time.
Are you hiring drivers to drive your ice cream trucks?
We appreciate your inquiry, but we are a family operated business and are currently not hiring.
How far do you guys travel with the ice cream truck for an event?
We can travel up to a 100 miles radius (You can use O'Hare Airport as our location, only for the purpose of determining mileage, as we are near the airport.)
Do you guys drive around the ice cream truck selling ice cream on the streets?
Unfortunately not, we are an event/catering company and are usually very busy catering to our bookings/customers.
Is Chicago Ice Cream Truck able to provide a general liability certificate of insurance upon request to park districts, forest preserves, venues, etc.?
Of course! We are fully insured and would be more than happy to accommodate.
Are we able to wrap your ice cream truck for our marketing event?
Yes, without a doubt! This is something that we do frequently.
Do your trucks play ice cream truck music?
Yes, it wouldn't be an ice cream truck without the traditional ice cream truck music. We are also able to control the volume of the music to your liking.
Do I need to choose the ice cream items ahead of time?
No, we will have full menu fully stocked on the ice cream truck and enough to serve 2500 people.
I don't want my guests/employees to pay, can I just pay at the end?
We do not charge each individual. We keep tally and present the host with the grand total at the end of the event.
The customer is responsible for having a reserved parking spot for the ice cream truck.
Please note that availability may change at any given moment. Just because we had availability when a quote was given, does not mean that it is guaranteed. the only way to guarantee your reservation is by placing a deposit. please book as soon as you know you are ready, to guarantee that you get the day and time you want.