POLICY/INFO

After submitting your inquiry and agreeing to the pricing & terms, we require a partial payment to secure a reservation.

On the date of your event, the contact person must come out and meet the driver, provide any special instructions (if any), and give the driver the okay to start serving at your event. We do not take it upon ourselves to start serving ice cream unless we get the go-ahead to do so from the contact person.

The customer is responsible for having a reserved parking spot for the ice cream truck.

We are not responsible for people coming up to get ice cream who are not a part of your event. It is the customer's responsibility to have someone supervise the crowd(if needed). We recommend using tickets to avoid outsiders from attempting to get ice cream. It would be the customer's responsibility to provide each person with a ticket/coupon/token, in order for each person to present to the driver, to be able to receive an ice cream, if you choose to go that route. We do not have, nor do we supply any tickets, coupons, and/or tokens.

People/employees/guests are known to come back to the ice cream truck for a second or even a third serving. Most hosts do not mind that their people grab more than one ice cream, but for those who do, you are able to provide each person with a ticket if you are on a budget and want to limit each person to one ice cream. As the driver will not be able to remember each person's face and the amount of ice cream they had. We will not be responsible for unsupervised people that get more than one serving.

Please note that availability may change at any given moment. Just because we had availability when a quote was given, does not mean that it is guaranteed. The only way to guarantee your reservation is by placing a partial payment. Please book as soon as you know you are ready, to guarantee that you get the day and time you want.

For security reasons, we do not save the credit card information that was used to pay the deposit with. You will have to present the credit card physically or provide the credit card information at the end of the event to pay the remaining balance before the driver departs; Unless other arrangements have been made and agreed upon previously.

Gratuities/tips for a job well done are appreciated by our drivers.

Cancellation Policy: The partial payment is non-refundable if an event is cancelled due to no fault of Chicago Ice Cream Truck. Please make sure you are committed to booking. We are very busy and get many inquiries and have to turn down people that are inquiring about your specific date and time once you book.

Date and Time Change Policy: Choose your serve time wisely. Our trucks are very busy and it is not possible for us to make changes because we book events back to back.

Rain/Weather Policy: We have no control over the weather, and the show must go on! Our truck(s) will come out to your event whether it's rain/shine/hot/cold. If you cancel due to the weather, your deposit/partial payment is non-refundable.

If you have any questions, feel free to contact us at (773) 932-2110.

POLICY/INFO

What is the best way to communicate with Chicago Ice Cream Truck to get a quote (Phone or Email)?

Email is absolutely the best way to contact us for a quote &, communicate with us, because you will get more detailed information and have it in writing. We only honor quotes that we provided you in writing. We are very responsive and usually respond to our customers within a few hours (within 24 hours at the latest). Please make sure to double check that the email you provided is correct.

Do you require a payment in order to make a reservation/booking?

Yes, we require payment in order to book and confirm your event. Your event is not confirmed unless we receive the travel/service fee payment upfront and we will confirm the event with you in writing (in the form of an email).

I received the quote and I accept the terms, how do I move forward and reserve the ice cream truck?

In order to book the ice cream truck, we need the company name (if applicable), contact person’s name, their direct phone number (cell phone) to have on file for the day of the event, the address of the event, and to confirm the date & time please.

After receiving the above information, we require a payment upfront to secure the reservation and will send you an electronic invoice via email and you can pay it online using any major credit. Once we receive the deposit, we would then confirm your reservation

When is the payment due?

Travel/service fee payment is due upfront in order to confirm your reservation. Payment for the cost of the ice cream is due at the very end of the event, before the driver departs .

Am I able to rent/lease the ice cream truck to drive on my own?

Unfortunately, we do not rent out our ice cream trucks as it is a big responsibility.

Do you accept credit cards?

Yes, we accept all major credit cards (including American Express).

Can we put our signs on the truck?

No doubt about that! You are able to apply your promotional/marketing material on the truck, as long as it will not damage our trucks.

Are the ice cream/Popsicle items kosher?

Yes, most items are certified kosher.

How many people can your ice cream truck serve?

Each of our ice cream trucks can easily serve a crowd of up to 2,500 people. We can have even more ice cream stocked on the truck for larger events if needed.

How many people can you serve in one hour?

We are very experienced and can comfortably serve up to 300 people in one hour, as long as everyone chooses what they want in a reasonable time.

Are you hiring drivers to drive your ice cream trucks?

We appreciate your inquiry, but we are currently not hiring.

How far do you guys travel with the ice cream truck for an event?

We can travel up to 25 miles (You can use O'Hare Airport as our location, only for the purpose of determining mileage, as we are not located exactly at the airport).

Do you guys drive around the ice cream truck selling ice cream on the streets?

Unfortunately not, we are an events/catering company and are usually very busy catering to our bookings/customers.

Is Chicago Ice Cream Truck able to provide a general liability certificate of insurance upon request to park districts, forest preserves, venues, etc.?

Of course! We are fully insured and would be more than happy to accommodate. There ia a $50 fee.

Do your trucks play ice cream truck music?

Yes, it wouldn't be an ice cream truck without the traditional ice cream truck music. We are also able to control the volume of the traditional ice cream truck music to your liking.

Do I need to choose the ice cream items ahead of time?

No, we will have our full menu (fully stocked) on the ice cream truck and enough to serve 2,500 people. We can even stock up on ice cream for more than 2,500+ people on the ice cream truck, if let us know ahead of time.

I don't want my guests/employees to pay, can I just pay at the end?

We do not charge each individual. We keep tally and present the host with the grand total at the end of the event.

Does Chicago Ice Cream Truck save the credit card information we used to pay for deposit and have it on file, so it can be used to pay for the remaining balance at the end of the event?

No, for security reasons, we do not save any of our customer's credit card information or have it on file. You will have to physically present the credit card or provide the credit card information at the end of the event in order to pay the remaining balance before the driver departs.

Can I prepay for everything ahead of time?

Yes, you are able to do so if you know the exact quantity of ice cream you want. It is hard to predict how many people will actually consume ice cream, as sometimes people overestimate or underestimate the guests count. Also, some people might get seconds unless you supervise or provide each person with a ticket.